Complaints against CSP staff

The CSP delivers high quality services, but occasionally things do go wrong. What can you do when this happens?

First steps

If you are unhappy about any aspect of our service, please get in touch with the person you have been dealing with at the CSP. This will give them a chance to hear what has happened and have a chance to resolve it for you immediately.

Got a complaint about a CSP member?

Find out more

The Enquiries Team (ET) can also help you contact CSP staff members should you need to refer back to someone about your complaint. Contact the ET by phone on (+44) (0)20 7306 6666 or email us at and tell us more.

Should neither of these routes prove satisfactory, you also have the option of making a formal complaint.

Making a formal complaint

  • First take a look below to quickly see whether or not you should be using this channel for your complaint.
  • If you are happy that it's appropriate to proceed, please use the guidance at the bottom of the page to take your grievance further.


This procedure is for handling complaints made by members of The Chartered Society of Physiotherapy or those for whom The Chartered Society of Physiotherapy have provided a service. Such a complaint can be about:

  • a failure in a Chartered Society of Physiotherapy service or facility
  • any action on behalf of The Chartered Society of Physiotherapy by a member of staff, official or representative of the Society that has directly adversely affected the complainant.

Not covered

Please refer to Complaints against CSP members to progress complaints about CSP members.

Further information

Please see our information paper on complaints which has a form you can download: complaints procedure

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