Enquiries Team

The Enquiries Team is the first point of contact for all CSP enquiries.


The CSP Enquiries Team (ET) provides a comprehensive information service on all aspects of physiotherapy and related matters.

These include:

  • professional advice
  • CPD
  • working in the UK
  • membership
  • employment relations

We have access to a range of quality information, in a variety of formats, to help enquirers identify and explore appropriate opportunities.

The Enquiries Team will respond within two working days to requests for information, where that information is held within the team.

Where information is sought from other units within the CSP this may be up to seven working days as a result of working patterns. Enquiries are directed to the appropriate person whenever necessary.

The ET will respond to an email within two working days. If you haven't received a response within this time it may be due to the email being undeliverable. Please call 020 7306 6666 if this is the case.

Contact the Enquiries Team

  • Phone: 020 7306 6666
  • Email: enquiries@csp.org.uk
  • Post: The Chartered Society of Physiotherapy, 3rd Floor South, Chancery Exchange, 10 Furnival Street, London, EC4A 1AB

The Enquiries Team commitments

The Enquiries Team is able to provide support, information and guidance on a wide range of issues. Where the team is unable to provide users with the information needed, a referral will be made to an appropriate member of staff or team.

The Enquiries Team is committed to:

  • providing a professional courteous response
  • treating users of the service and each other with fairness, respect and consideration
  • providing client-focused, impartial, objective, transparent, accessible and, so far as concerns individuals, confidential information and guidance
  • promoting equality of opportunity

Mission statement

The Enquiries Team are dedicated to providing customer service excellence by uniting your needs and our skills. To provide a centrally located information service for members, prospective members and other customers contacting the Chartered Society of Physiotherapy.

Complaints and suggestions

We are keen to know what you think of our enquiries service. If we have got something wrong, please let us know so that we can put it right. We are equally keen to hear from you if you are pleased with our service, or if you have a suggestion about how we can improve it: please send us an email enquiries@csp.org.uk;

If you need to make a formal complaint about us or another part of the CSP you can get details of the CSP's Complaints Procedure on our Making a complaint page.

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