Quarterly member satisfaction survey 2022/23

We rely on your satisfaction and feedback to provide an improved service to you. This is why we are asking you to complete our 10-minute member satisfaction survey which asks how satisfied you are with the services we currently provide. 

What could we do to improve your experience?

To make the process easier and avoid survey fatigue, we decided that all members will only receive two member satisfaction surveys annually.  The best way was for us to split our membership by birth month.  

Birth month and survey timetable

  • January to June - January/February and July/August
  • July to December - April/May and October/November

So if your birth month is in the last six months of the year, keep an eye out for an email from us titled 'How satisfied are you with the CSP?' on Wednesday, 20 April, which will contain your unique link to the survey.   

It should take about 10 minutes to complete and it closes at midnight on  11 May 2022  

As a thank you, everyone who completes the survey will be eligible to enter into a draw to win one of five £100 Love 2 Shop vouchers.  

Benefits of the survey

Your responses will help us to improve our services to you and supports our corporate plan, policies and influence. 

The more information we get, the more we can continue to make sure you and the sector get the best support you deserve. The more information you provide helps us to serve you and the sector more efficiently. 

What we've done for you

Here are just a few examples of how we’ve acted on what you’ve told us. 

  • CSP Council will shortly be considering a review regarding the support the CSP offers to self-employed members. The review has included discussions with members and with a number of external membership bodies. All the feedback gathered will be considered and you will be kept up to date in relation to the next steps.

  • Last year you told us that you would like us to deliver more targeted webinars and workshops - we have done this through a national online platform (e.g. to all UK private practitioners) and through a regional online approach (e.g. emerging evidence for rehab and Long Covid).  

  • You also told us you wanted to receive your information in different and more summarised formats - we have listened and now offer a wider range of formats (including more FAQs e.g. supporting the development of a Clinical Exercise Physiologist)  

  • 2021 survey findings have been included in the Physiotherapy workforce review project and local workforce planning. This will help us map out the size, shape and diversity of the workforce and will benefit members across the UK. In future, the survey findings will be used to influence local workforce plans. 

  • In 2021, the peer-to-peer networking guide was published and there are now 14 active peer networks made up of approximately 400 members in Wales and all CSP regions in England, with plans for a Scottish network in development.

How your information will be used 

Your responses are confidential. Each unique link allows us to check for trends and patterns across groups of members.  

Please be aware that this will not be used to try to figure out 'who said what'. Rather, they will be used to spot patterns and trends across our member groups. If you are happy for us to do this, please check the opt-in box at the end of the survey. 

After the survey closes, expect to hear from us. We will consider the survey findings carefully and report back to you on what we found and how we intend to address any issues we uncover. Here’s an example of a summary finding in 2021. 

We are bound by our privacy policy, which sets out our requirements regarding confidentiality, privacy and keeping you informed. 

We would be grateful if you could take the time to complete the survey. 

If you have any questions, please feel free to email our marketing team.

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