Quarterly member satisfaction survey 2021/22

As a professional body and trade union, we perform best when we understand your needs. This is why we are asking you to complete our 10-minute member survey which asks about the membership and services we currently provide.

Take our quarterly member survey

Keep an eye out for an email from us titled 'We can’t improve without you' on 5 October, which will contain your unique link to the survey.  

Please be aware that this is the last member survey of 2021 and only members who were not contacted in July will receive this link. 

It should take about 10 minutes to complete and it closes at midnight on Wednesday 27 October 2021

As a thank you, everyone who completes the survey will be eligible to enter into a draw to win one of five £100 Love 2 Shop vouchers.

Benefits of the survey

Your responses will allow us to improve our services to you and build an accurate picture of our sector that supports our corporate plan, policies, influencing and media work.

Your views and opinions are important to us and can help shape and improve our services and the way we work. The more information we get, the more we can continue to tailor our services to best support you and the sector as a whole as we’ve done previously.

What we've done for you

Here are just a few examples of how we’ve acted on what you’ve told us. We have:

  • developed First Contact Physiotherapy posters
  • invited East Midlands members to a virtual meeting focused on community rehab
  • held Zoom sessions for private practitioners with panels of CSP staff and local private practitioners to give support and guidance

For more examples, download last year's  July and August editions of Frontline.

Purpose of the survey

Every question we ask has a purpose:

  • An improved communication service: this insight will help us ensure you get the right information in your most preferred method for communicating.
  • Showcasing your work: information about your work will feed into our policy, influencing and media work.
  • Providing a better service: helps inform plans and activities, and ensure that we are providing the support and services that you want from us.

How your information will be used

Your responses are confidential. Each unique link allows us to check for trends and patterns across groups of members. 

Please be aware that this will not be used to try to figure out who said what. Rather, they will be used to direct and evaluate the work we do. If you are happy for us to do this, please check the opt-in box at the end of the survey.

After the survey closes, expect to hear from us. We will consider the survey findings carefully and report back to you on what we found and how we intend to address any issues we uncover.

We are bound by our privacy policy, which sets out our requirements regarding confidentiality, privacy and keeping you informed.

We would be incredibly grateful if you could take the time to complete the survey.

If you have any questions, please feel free to email our marketing insight officer Olafunke Oreyomi.

Last reviewed: