Quarterly member satisfaction survey 2024/25

We rely on your satisfaction and feedback to provide a better/improved service to you. This is why we are asking you to complete our 10-minute member satisfaction survey to understand how we can better meet your needs.

To make the process easier and avoid survey fatigue, we decided that all members would receive only two member satisfaction surveys a year. The best way to achieve this was to split our membership by birth month.  

Birth month and survey timetable

  • January to June – April/May and October/November
  • July to December – January/February and July/August

If your birth month is between January and June, look out for an email from us titled 'Help us better meet your needs!’ on 15 April that will contain your unique link to the survey. 

It should take about 10 minutes to complete, and it closes at 8am on 1 May.  

We value your feedback, so everyone who completes the survey will be eligible to enter into a draw to win one of five £100 Love2Shop vouchers.  

If your birth month falls in the second half of the year, you will have the opportunity to share your thoughts in our July member survey.

Help make the CSP work for you! Have your say and you could win £100

Benefits of the survey

Your responses will help us to improve our services to you and support our corporate plan, policies and influencing. 

The more information we get, the more we can continue to make sure you and the sector get the best support you deserve. The information you provide helps us to serve you and the sector more efficiently. 

What we've done for you

Here are just a few examples of how we’ve acted on what members have told us

  • Can the CSP conference tickets go on sale earlier in 2024 so that members can use their CPD funding to purchase them before the funding deadline expires? We have brought the sale date forward for CSP conference tickets, making them available from 4 March.

  • Can you make the support and advice available to CSP professional networks more accessible? All support and guidance available to professional networks is now available on the CSP website.

  • Can you start a conversation around on-call? We ran an organising clinic in December which more than 220 members attended, and we have an internal meeting scheduled to plan actions from this.

How your information will be used 

Your responses are confidential. Each unique link allows us to check for trends and patterns across groups of members.  

We won't share your individual responses, nor will we contact you about your answers. To understand how we use your data, you can view our privacy policy. We will ask for your consent at the end of the survey.

We would be grateful if you could take the time to complete the survey.

If you have any questions, please email our marketing team.

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