Northwest MSK service improvement project

The final project report including sustainable reductions in waiting times and did not attend (DNA) rates in MSK services.


In 2011, the Northwest region MSK physiotherapy service leads participated in a comprehensive benchmarking activity looking at eight potential areas of service improvement:

  • Service eligibility and standard care pathways
  • Waiting times/DNA rates
  • New to follow-up ratios
  • Locations
  • Length of appointments
  • Access to diagnostics
  • Skill mix
  • Clinical outcomes

The project delivered sustainable reductions in waiting times and DNA rates in a diversity of MSK physiotherapy services.

Download the full document (pdf,  48 pages, 0.8mb)