The final project report including sustainable reductions in waiting times and did not attend (DNA) rates in MSK services.
In 2011, the Northwest region MSK physiotherapy service leads participated in a comprehensive benchmarking activity looking at eight potential areas of service improvement:
- Service eligibility and standard care pathways
- Waiting times/DNA rates
- New to follow-up ratios
- Length of appointments
- Access to diagnostics
- Skill mix
- Clinical outcomes
The project delivered sustainable reductions in waiting times and DNA rates in a diversity of MSK physiotherapy services.
Download the full document (pdf, 48 pages, 0.8mb)