Managing performance issues - a resource pack

This pack will help you understand the meaning of ‘performance’ and ‘capability’, and how they differ from ‘competence’.


The pack provides information on the legal framework governing issues of performance and capability, and will help you address issues related to performance, cultural competence and disability.

The pack should help you irrespective of your role and the sector or setting in which you work. It is meant to enhance employer guidance and national policy, rather than replace these.

The resource covers:

  1. The legal framework
  2. Performance improvement (case study: addressing poor performance)
  3. Cultural competence (case study: international recruitment)
  4. Disability case studies: dyslexia; mental health; chronic fatigue syndrome