Rehabilitation Case Manager – Physio Band 5 or 6 Equivalent

£24,000 - £31,000
Town/City Croydon CR0 2NE
Payment type Per annum
Region England
Contract type Permanent contract
Closing date
Hours Full-time
Job reference VA183
Type of employer Private provider
Name of employer Health & Case Management Ltd

Other benefits


Generous Pension Scheme

  • Health Cash Plan
  • 33 days holiday including public holidays pro rata
  • Funding contribution for Professional Memberships (SST/BASRaT)
  • Discretionary Performance Incentive Bonuses
  • Dress Down Fridays
  • Excellent CPD opportunities focused on both clinical and case management knowledge and skills.
  • Regular Team/Company Social Events

All successful candidates will be subject to DBS checks.

Vacancy details

Location: Croydon
Hours: Part Time/Full time 22.5 - 37.5 hours per week
Status: Permanent
Salary: £24,000 - £31,000 FTE (DOE)

About the role:

An exciting opportunity has arisen in our team for a Rehabilitation Case Manager with a background in physiotherapy or Occupational Therapy. The Health services utilise an individual’s clinical hands on experience in a telephonic, office based environment to effectively assist an injured individual with their recovery. This role requires the applicant to possess high levels of communication to influence and support a patient’s journey, whilst maintaining great attention to detail within a fast paced environment; often with competing priorities. This role would suit somebody who is looking to utilise their hands on experience outside of the typical clinical or sporting environments.


Main Roles and Responsibilities:

Clinical Service Delivery

  • Deliver clinically robust, consistent and comprehensive telephone assessments which lead to the most clinically appropriate outcomes
  • Assess, plan, implement and evaluate appropriate interventions and clinical pathways throughout the case leading to expedient patient recovery and  case closure
  • Regular and consistent use of the bio-psychosocial model when making contact with patients and with clinical decisions
  • Utilising every contact point with patients as a chance to educate & provide clinical support

Patient Care

  •  Shared responsibility for patient cases, i.e. supporting colleagues proactively and encouraging a team working environment
  • Assisting with optimising service delivery
  • Adopting and encouraging the highest standards of patient care, including the consistent provision of clinical guidance and accurate, clear T&Cs advice
  • Taking a forward thinking, patient-centred approach to overcome case management hurdles

Personal Profile


  • Relevant clinical degree (Occupational herapy,physiotherapy)
  • 1 years clinical/hands on experience or previous case management or vocational rehabilitation expertise
  • Current governing registrations of your relevant professional body e.g. BASRaT or SST, HCPC body (or able to quickly obtain membership)
  • Excellent written and verbal communication skills, good attention to detail and time management skills


  • Experience with delivery of high customer service and / or proven case management experience
  • Relevant experience (Health, Legal Profession, Insurance) etc. is advantageous
  • CMS UK membership a bonus
  • You may have experience of the following: Rehabilitation Case Manager, Sports Therapist, Rehabilitator, Case Manager, Sport Rehabilitation, Case Management, Fast-track Case Manager, Desktop Case Manager, CMS UK, BASRaT, SST, HCPC, Sports Therapy, Physiotherapist, etc.

HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

How to apply

Please upload your cv and cover letter via the following link:…

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