Physio in the City wins patient service award

A private physiotherapy company in London has won an award after receiving good reviews from its patients, on a healthcare search engine.


Staff from the award winning Physio in the City team (left to right): Practice owner Jill Dean, accounts administrator Denise Faulkner, sports massage therapist Daniela Cherneva, accountant Alisson Xiomara Beltran Romero and senior physiotherapist Sandra Martin

Physio in the City, which has four clinics in central and east London, received the WhatClinic’s 2017 Patient Service Award earlier this year.

Physiotherapist and practice owner Jill Dean told Frontline: ‘Less than two per cent of clinics [listed on] win the award each year, and we couldn’t be prouder of our team. Customer satisfaction is at the heart of Physio in the City and to receive such positive feedback is fantastic.’ lists more than 120,000 doctors, dentists, physiotherapists and other health care clinics from 135 countries around the globe.

Its annual patients service awards are presented to clinics that demonstrate a clear and measurable commitment to patient service, based on an analysis of consumer feedback from patients over a 12-month period.

Customers rated clinics based on measures including:

  • how well the clinic treated them
  • how quickly they were contacted
  • how quickly they were seen
  • how happy they were with the treatment

Author: Robert Millett

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