If you're a physiotherapy student, find out about the support and guidance our student support officer can offer you
As a CSP student member, you have access to dedicated support if you face difficulties during your studies or placement. You don’t have to navigate it alone.
Our student support officer (SSO) is here to listen, guide, and help you take the next steps with issues such as bullying, discrimination, or barriers to inclusion.
You’ll receive compassionate, confidential support and help identifying the next steps.
Jess Sainsbury, CSP’s student support officer, offers confidential, independent support and signposting to empower you to take action that feels right for you.
Jess is also a registered mental health nurse, and brings a compassionate, student-centred approach to helping you feel heard.
She will help you understand your options and take the next steps that feel right for you.
What the student support officer can help with
- Concerns about bullying, discrimination, or harassment
- Challenges during placements or at university
- Support accessing reasonable adjustments or inclusive learning environments
- Understanding or navigating university complaints processes
- Signposting to CSP networks, support services, or expert advice
- A safe space to talk when you’re unsure what to do next
This service is not legal representation or a casework service.
Where appropriate, we will signpost you to the CSP employment relations and union services (ERUS) team or external support.
Who can use this service?
This is a free, confidential service for CSP student members in the UK.
Not a member yet?
Get in touch
If you're a student member and want to speak with the student support officer, contact:
Email: education@csp.org.uk
Phone: 020 7306 6666
Hours: Monday to Friday, 9am – 5pm
If you need adjustments to help you engage with this service (e.g. language, accessibility, scheduling), please let us know – we are here to support you.
Frequently asked questions
Is the service confidential?
Yes. Your conversation will be handled sensitively.
We will only share information with your permission, unless there is a serious safeguarding concern.
I’m not sure if what I’m experiencing counts. Can I still reach out?
Yes. If something is affecting your ability to study, feel safe, or take part in your placement, big or small, please reach out.
Will the SSO act on my behalf in a complaint or legal process?
No. This service provides support, guidance, and signposting.
The SSO does not act as a representative in legal or formal proceedings. However, she can help you understand your options and direct you to more specialist advice.