Log in and reap the rewards

Sally Priestley explores the multitude of new website features for members

The relaunched CSP website is now six months old. And, with teething problems sorted out, www.csp.org.uk provides a fantastic resource. The most useful and innovative features are, of course, only available to members. To use these you will have to be logged in (the log-in tab is on the top right-hand side of the home page).

Once logged in, you can access iCSP and your CPD portfolio; download CSP publications, policy documents and member briefings; order books from the library; access Physiotherapy and other journals; find out about CSP Plus and much more.

Online communications manager Nigel Senior says it has been a challenging start for the new website, largely because the rebuild was very ambitious. But now the site is working well, he is keen for members to see what it can do.

‘Technologically we were attempting to do so much more than was possible on the old site,’ he says. ‘We really wanted to build a platform for the future and for the further development of the CSP’s online services and resources.

‘We know that initially the site was not as quick or reliable as it should have been and some members did not have a good experience. These problems are now largely resolved and we want to highlight the benefits of the new site.’

He says having the iCSP site – where members can exchange clinical questions – separate from the main website used to be a problem for members, so the next step was to join these up.

‘Now there is one account and a single sign-in for all the online services that the CSP offers,’ he says. ‘This means searches are integrated across the site too. Results include items from the library catalogue, Frontline, iCSP and Physiotherapy journal. In short, it’s a much more joined-up experience for members.’

Mr Senior says the team are currently working on further improvements.

‘We still want to improve page-load speed further,’ he says, ‘especially when users are logged in. We’re also working on an instant switch-over system so we can ensure the security and resilience of the site and services. New features and functionality will continue to be added now the site is working well.’

Matthew Wyatt is a senior physiotherapist at Chelsea and Westminster Hospital and an online moderator for the CSP’s London Regional Network.

He stresses that an increasing amount of content for network members goes online, so check in regularly with what is being published and posted. Although networks focus on specific content for members, such as local policy issues and events, there are other unique resources available online.

‘The unemployed graduate CPD programme for London network members is one example of this,’ he says. ‘It was launched four years ago, is run completely online and has been really popular.’

Asked what he particularly likes about the site, Mr Wyatt says the ‘Nations and regions’ tab on the navigation banner has made it much easier for members to find their local network.

‘The members’ profiles are also really handy and I use them a lot,’ he says. ‘It’s good to see contributors’ background and interests, and of course it can help with networking too.’

Although iCSP was running slowly when the new site first launched, Mr Wyatt says, he encourages members to come back to the site now that it is running at full speed.

Niranjana Shah, a technical instructor at Chase Farm Hospital in Enfield, likes the single sign-in and clearer navigation. Her two main uses of the site are the CSP e-portfolio and online journals, and she has noticed that both are faster.

‘Logging in and out of each section used to be frustrating,’ says Mrs Shah. ‘Now it’s simple and clear. Overall, my experience of the new site has been really good. I also think the it helps me, as an associate member, feel more integrated in the society, with more prominent information for associates now on the membership section.

‘And looking at iCSP and reading the discussions around new clinical practice and competencies in physiotherapy is really useful to me.’

Irene Pullar, an advanced practice physio at Kings Cross Community Care Centre in Dundee, was recently recruited as an administrator for the Women’s Health iCSP network and the Association of Chartered Physiotherapists working in Women’s Health (ACPWH) website.

‘It used to be difficult to find specific articles and the search system wasn’t easy to use, but the new site is much easier to navigate,’ she says.

She reminds members to log in and update their profile to make full use of the site.

‘Some may have looked at the website without logging in,’ she says. ‘But that’s no use for seeing the network’s own targeted emails, for example.

‘I recently sent round a network-wide email and many people complained they hadn’t received it, but it’s because they haven’t updated their details,’ she adds. ‘Now I have to try and contact all those who haven’t been contactable through the site.’

The best way of discovering all the resources available at the click of a button is to take a good look round.  Just don’t forget: log in, or miss out. fl

Tutorials for using the new site can be found at csp.org.uk/help

Key improvements


  • Single sign-in for all services
  • Integrated iCSP
  • Integrated search of iCSP and other CSP resources
  • Easier and clearer to navigate
  • Improved email services – with better design and more control  on what you receive


New features include


  • Managing your membership online
  • Videos covering CPD, interviews and events
  • Blogs from key CSP staff and members
  • Access to journals such as the Journal of Bodywork and Movement Therapies
  • Access to ebooks such as The Physical Therapist’s Clinical Companion
Sally Priestley

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