Department for Work & Pensions
£43,755 - £45,919 (London)
£38,469 - £41,480 (National)
London, Birmingham, Leeds, Blackpool, Cardiff, Manchester, Glasgow, Newcastle and Sheffield
These full time roles may be suitable for hybrid working
Who we are
The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department we administer working age, pension age, disability and ill health benefits to more than 20 million customers, and our work makes a difference to the lives of people right across the country. Having provided critical financial and job-seeking support throughout the pandemic, we’re now looking to the future, defining an ambitious agenda to help drive the country’s economic recovery and modernise our services to better support our customers.
What you’ll do
Join us as an Auditor or Observer, and you’ll be a key member of our Contract Management and Partner Delivery Directorate, a team that ensures our employment and health suppliers deliver outcomes the customer needs. As an Auditor, you’ll undertake clinical audits of Personal Independence Payment (PIP) and/or Work Capability Assessment (WCA) assessment reports produced by our contracted health suppliers, and highlight areas that need reworking and improvement.
Join us as a Personal Independence Payment (PIP) and Work Capability Assessment (WCA) Auditor or Observer, and you’ll be a key member of our Contract Management and Partner Delivery Directorate, a team that ensures our employment and health suppliers deliver outcomes the customer needs. As an Auditor you’ll undertake clinical audits of PIP and WCA assessment reports produced by our contracted health suppliers, and highlight areas that need reworking and improvement.
As an Observer you’ll work on reviews of assessment delivery by our health suppliers, and communicate the information and intelligence we need to understand and address any issues. You’ll also review and observe clinical governance processes, procedures and standards, and provide the support needed to improve benefit administration from initial contact and decision-making to appeal.
Both roles will have a number of additional responsibilities, including providing input to the development of capabilities within the DWP and its health suppliers, and leading on elements of strategic and transformative change that impact the team. We’ll also expect you to identify opportunities for the continuous improvement of our operational processes, and build and maintain strong working relationships with a wide range of stakeholders.
What you’ll bring
To be a success in either of these roles you’ll be a fully qualified and registered occupational therapist, nurse, physiotherapist, doctor or paramedic, and have proven experience as a trained PIP or WCA Auditor. With the ability to use up-to-date knowledge of appropriate assessment criteria to critique a range of reports covering a variety of health conditions, and then provide unambiguous feedback, you’ll be capable of justifying sound clinical judgement in potentially difficult situations.
An excellent communicator with strong interpersonal skills and a collaborative approach to working with a number of internal and external stakeholders, you’ll be flexible and adaptable, and capable of meeting tight deadlines. We’ll also expect you to be an independent self-starter with the ability to get agreement to achieve common goals across a wide range of organisations and individuals.
How we’ll reward you
In addition to your salary, you’ll enjoy 23 days annual leave, a generous civil service pension, and competitive maternity, paternity and parental leave. Additional benefits include a wide range of work-based training and qualifications, coaching and mentoring opportunities, interest free season tickets and bicycle loans, and onsite facilities in some locations including canteens and fitness centres.
We’re committed to providing services which embrace diversity and promote equality of opportunity, and as an employer we’re also committed to these principles within our own workforce. Our HR policies are fully inclusive of all colleagues regardless of age, working-pattern, disability or long term health conditions, sex, sexual orientation, pregnancy and maternity, race, ethnicity, nationality, religion or belief, gender identity expression or reassignment, relationship status, marital status (including equal/same sex marriage) and civil partnership, caring responsibilities, trade union activity or political beliefs – or any other grounds.
How to apply
To apply for this role, please click 'Apply for this vacancy'.