Physiotherapist

Job Description

The New Foscote Hospital is looking to recruit a full time Musculoskeletal Physiotherapist. This is an exciting opportunity to join and build upon a very successful Physiotherapy department within Banbury’s highly respected private hospital.

There is a need for the clinic to meet extra demand for referrals from established insurance and private healthcare providers, as well as private paying patients. The successful candidate will be friendly and confident and able to self-manage and help grow the department to its full potential. Flexibility in work schedule, including one late evening working, and participation in a weekend rota is essential.

This a full time, permanent position.

The Hospital:

The Foscote Hospital has been successfully established in Banbury for almost 40 years and has provided services and treatments to thousands of people from across the region during this time. We have over 50 consultants, all of whom are leaders in their specialist fields and chose to hold their private practices here, working alongside our friendly, highly qualified and experienced nursing and support teams. The ownership of the hospital was transferred to our new management team on 1st April 2019.

Extensive rejuvenation and refurbishment of the estate, along with updating of the existing facilities has already started. Our organisation has strong IT, operational, clinical governance and accountancy support.

The New Foscote Hospital is owned, managed and run by clinicians. All colleagues are encouraged to feel empowered and to have an active voice on the management of their services.

Role Purpose:

• To manage a clinical caseload in Outpatients, providing physiotherapy assessment and treatment to the highest standard.
• Provide physiotherapy assessment and treatment for Inpatients participating in patients’ pre-admission and follow-up care as appropriate.
• To provide exemplary physiotherapy care for patients.
• To participate in weekend rota.
• Mentor and participate in CPD training.
• To undertake training and development to provide new services for commercial opportunities to improve the profitability of the department – examples Shockwave training / Acupuncture / Hand Therapy / Sports specific.
• To provide excellent customer service and promote a professional and caring environment.
• To ensure compliance with CSP and NICE guidelines.
• To ensure the department maintains Physiotherapy accreditation.
• To take an active role in the administration of physiotherapy department - note filing and general day to day administration.
• To attend meetings and act upon these if needed.
• To control ordering and stock.

Key Accountabilities:

CLINICAL GOVERNANCE

• Maintain professional standards in accordance with the CSP Code of Professional Conduct and Standards of Practice
• Ensure compliance with standards in respect of all legislative requirements (including but not limited to CQC, SHE, DSE, Fire, COSHH, BLS, Manual Handling, Safeguarding Children, Information Security, and Infection Control)

COMMERCIAL

• Ensure the correct billing of patients
• Ensure the timely and accurate completion of charge forms, insurance claim forms, patient records and other documents. Ensure all such forms are stored safely and in accordance with Data Protection legislation

CUSTOMER

• Help to promote a culture of customer service throughout the physiotherapy department, and identify areas for improvement as appropriate
• Maintain relationships with local GPs and other patient services

CONSULTANT

• Build and maintain positive working relationships with consultants

COLLEAGUE

• Ensure that the requisite mandatory training courses are completed within the required timescales
• Keep abreast of developments in physiotherapy by attending relevant courses and maintaining an up to date personal portfolio

Key Performance Indicators:

• Patient feedback and patient satisfaction questionnaire’s
• Clinical quality indicators e.g. MSK-HQ
• CQC reports
• Complaints

Knowledge / Skills / Qualifications / Personal Attributes:

• Minimum 2 years post graduate experience with Musculoskeletal experience.
• Must be a Chartered Physiotherapist and a member of the Chartered Society of Physiotherapy (CSP)
• Must be Registered with the Health and Care Professions Council (HCPC)
• Energetic, proactive and driven to succeed
• Good organisational and planning skills, including risk management
• Results driven, possessing a proven track record of delivering against targets
• Able to make judgements involving complex facts or situations which require the analysis, interpretation and comparison of a range of options
• Strong interpersonal skills:
• Able to communicate clearly with a range of people at differing levels across the hospital, deploying a range of techniques to do this effectively
• Knowledge of CSP and HCPC Codes and guidelines and their implications for practice
• Knowledge of the Care Quality Commission requirements

Key Behaviours:

• Think Customer:

Puts customers, primarily our patients and consultants, first. Focuses on customer service and care, takes a proactive approach to their needs and ownership of their problems

• Builds and gains patients’ trust and respect by listening and understanding
• Manages patients’ expectations; informs patients of what will happen and when
• Takes proactive action to exceed customer expectations
• Responds promptly and willingly to customers
• Provides polite and efficient service to customers
• Adapts behaviour to meet the feelings and needs of customers
• Puts patients at ease; conveys calmness and confidence
• Makes patients feel special

• Own Your Part in Delivering Results:

A relentless drive to achieve results, setting clear goals and standards to deliver and do things better

• Seeks to improve personal performance
• Adopts good ideas from others into their own area of work
• Takes personal ownership and responsibility for tasks
• Sets high standards and works consistently hard to achieve them
• Is reliable – arrives and departs according to shift
• Knows, understands and applies safe working policies and practices

• Be Flexible:

Willingly adapts to changing circumstances by positively embracing new and different ideas. Maintains the pace of change.

• Maintains personal energy and stability in periods of change
• Demonstrates a positive and proactive approach to changes
• Keeps going in spite of ambiguity and uncertainty
• Takes a positive view of new methods and has a flexible approach
• Amends own routine and tasks as required
• Works hard to get new initiatives implemented
• Is willing to adapt to differing workload demands

• Be One Team:

Builds and maintains positive working relationships within and across teams to enable us to achieve our goals

• Builds relationships with others outside own team/ department
• Demonstrates empathy with others
• Picks up when others have excessive workloads and offers to help
• Makes a positive contribution to team/ department goals
• Contributes at team meetings openly and appropriately
• Celebrates success and supports deserving colleagues

Always behaves in a way that is consistent with the company values and is receptive to how to improve further

• Gains the respect of others
• Displays a consistently positive attitude
• Can describe their personal development plan
• Asks questions when unsure
• Treats people in a fair and consistent way
• Is open and honest with people
• Maintains confidentiality
• Is receptive to feedback and acts upon it
• Shares ideas, knowledge and skills with others

Job Type: Full-time

Salary highly competitive