The Chartered Society of Physiotherapy The Chartered Society of Physiotherapy


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Quality Assurance Standards for physiotherapy service delivery

The CSP’s Quality Assurance (QA) Standards enable you to deliver safe and effective care and services.

The standards apply to all CSP members, including associates and students.

By following them you will be able to promote, assure and demonstrate quality in both your clinical practice and your service delivery.

The Standards can also be used by anyone using a physiotherapy service to assess the quality of its services and care.

If you observe the QA Standards you will meet the requirements of both the CSP Code of Professional Values and Behaviour, and the Health and Care Professions Council.

The QA Standards are divided into ten sections:

  1. Autonomy and accountability
  2. Delivering a safe and effective service
  3. Learning and development
  4. Working in partnership
  5. Consent
  6. Record keeping and information governance
  7. Communication
  8. Physiotherapy management and treatment
  9. Evaluation of clinical care and services
  10. Promoting, marketing and advertising physiotherapy services and products

We welcome feedback on any aspect of the Quality Assurance Standards.

Available as downloads on this page:

  • The Quality Assurance Standards for physiotherapy service delivery
  • A leaflet summarising the QA standards
  • 10 audit tool documents - one for each standard


Additional Information

Publication Date

February 2013


CSP Practice and Development
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