The Chartered Society of Physiotherapy The Chartered Society of Physiotherapy

Basket

View your shopping cart.

Enquiries Team (ET)

The Enquiries Team (ET) is the first point of contact for all CSP enquiries.

File 101378

The ET is committed to providing a professional courteous response

The CSP Enquiries Team provides a comprehensive information service on all aspects of physiotherapy and related matters. These include:

  • professional advice
  • CPD
  • working in the UK
  • membership
  • employment relations

The has access to a range of quality information, in a variety of formats, to help enquirers identify and explore appropriate opportunities.

The ET will respond within 2 working days to requests for information, where that information is held within the Enquiries Team.

Where information is sought from other units within the CSP this may be up to 7 working days as a result of working patterns. Enquiries are directed to the appropriate person whenever necessary.

The ET will respond to an email within 2 working days. If you haven't received a response within this time it may be due to the email being undeliverable. Please call 020 7306 6666 if this is the case.

Contact the Enquiries Team

You can contact the ET by:

  • post: The Chartered Society of Physiotherapy, 14 Bedford Row, London WC1R 4ED
  • phone: 020 7306 6666
  • email: enquiries@csp.org.uk

The Enquiries Team commitments

While the ET is able to provide information on a wide range of issues it is not able to provide the same depth of information as professional advisers and experts from other areas of the CSP.

Where the unit is unable to provide users with the depth of or information needed a referral will be made to an appropriate member of staff.

The Enquiries Team is committed to:

  • providing a professional courteous response
  • treating users of the service and each other with fairness, respect and consideration
  • providing client-focused, impartial, objective, transparent, accessible and, so far as concerns individuals, confidential information and guidance
  • promoting equality of opportunity

Reception service

As part of the Enquiries Team the reception team provide a warm and friendly welcome to visitors to the CSP.  Receptionists are responsible for booking in visitors of the CSP, booking couriers and taxis as well as directing visitors to local amenities.

Mission statement

The Enquiries Team are dedicated to providing customer service excellence by uniting your needs and our skills. To provide a centrally located information service for members, prospective members and other customers contacting the Chartered Society of Physiotherapy

Enquiries Team policies and procedures

We have policies and procedures on the following aspects of our service: telephone, email, post, confidentiality and data protection and customer service standards/statement of service. Full versions of Enquiries Team policies and procedures are available on request from the Enquiries Team.

Complaints and suggestions

We are keen to know what you think of our enquiry service. If we have got something wrong, please let us know so that we can put it right. We are equally keen to hear from you if you are pleased with our service, or if you have a suggestion about how we can improve it: please send us an email enquiries@csp.org.uk 

If you need to make a formal complaint about us or another part of the CSP you can get details of the CSP's Complaints Procedure on our Making a complaint page.

Links

More from the CSP

Last reviewed

12 August 2016
Back to top