Clinical and Quality Auditor

£35,000 - £42,000
Town/City Croydon CR0 2NE
Payment type Per annum
Region London
Contract type Permanent contract
Closing date
Hours Full-time
Job reference VA423
Type of employer Private provider
Name of employer HCML

Other benefits

25 days annual leave plus your birthday off! 

6% company pension contribution

Hybrid working - 2 days per week in office, 3 days from home

Bike to Work scheme and regular Wellbeing seminars

Enhanced Maternity and Paternity policy


Vacancy details

Location: Croydon, Manchester or Bristol preferred. Hybrid working available on completion of probation. WFH available dependent on candidate. Travel to regional offices and off site locations may be required.
Hours: 37.5 hours per week between Mon to Fri 9am to 5:30pm
Status: Permanent
Salary: £35-42K per annum
Qualifications, Skills and Experience: You must have significant musculoskeletal experience and be actively registered with the HCPC as a physiotherapist, occupational therapist, or with the NMC as a nurse

Background and Purpose of Role:              

Health & Care Management Ltd. (HCML) is a rehabilitation company that works to coordinate and accelerate the rehabilitation of injured individuals. HCML’s Clinical and Support Services work within a comprehensive Clinical Governance framework, overseen by HCML’s Medical Director, to ensure that we are providing market leading excellence in clinical case management services to our patients/clients and customers.  HCML now has a centralised  clinical governance function, of which this role forms a key part.

Our Personal Injury case managers coordinate the rehabilitation of individuals who may have severe injuries such as spinal cord or acquired brain injuries; our Health team assesses private medical insurance claimants and routes them into appropriate treatment pathways to help accelerate their recovery, and our Corporate team works with employees to help rehabilitate and return injured employees to work.  Our customers are insurers, solicitors and employers and we are responsible for delivering clinically and administratively excellent service.

The Clinical & Quality Auditor (CQA) will be responsible for auditing cases which include assessment reports, phone calls and more with the aim of directly supporting and supervising clinical staff to deliver an excellent and safe clinical administrative service. This will ensure all required administrative standards are met and data outputs are complete in a timely and accurate manner. The CQA will work closely with the Performance and Quality Management team  (P&QM) Manager, the Customer Experience Manager, Business Analyst and the Business Information & Management Information (BI&MI) team to identify opportunities for process and system improvements that will help to optimise service delivery and/or reduce non-compliance with documented processes.

How to apply

Please send your CV, and a cover letter if appropriate, to the Internal Recruiter:

Apply for this vacancy