Contract win ‘due to staff’

A trust’s head of physio, allied health professions and radiology has praised staff after the organisation landed a contract for a new community-based physiotherapy service.

South Tyneside trust will operate a telephone triage service (tier 1) and a face-to-face assessment and treatment service (tier 2) after winning a contract worth £610,000 a year over three years. Half of the tier 2 service had been provided by a private company, Connect Physical Health. NHS South of Tyne and Wear launched the tendering process as part of a move to redesign physiotherapy provision. Bronia Fleet, who heads up physiotherapy, allied health professions and radiology for South Tyneside, said: ‘The awarding of this contract is the result of a huge amount of work undertaken by the physiotherapists and other staff.’ She said patients would benefit from having one provider delivering a ‘seamless’ service and confirmed a total of around 13 physio staff were being recruited. She told Frontline: ‘The contract has also allowed us to employ more staff to provide this high-quality service across the region, which is great news for the staff and patients.’ The trust says all patients, whether referred by a GP or self-referring, will be offered a telephone triage appointment with a chartered physiotherapist within 48 hours. The maximum waiting time for face-to-face assessment will be 15 working days from telephone triage. Patients will be able to attend physiotherapy clinics at any one of three locations in the South Shields area.
Matthew Limb

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