Contract win ‘due to staff’

A trust’s head of physio, allied health professions and radiology has praised staff after the organisation landed a contract for a new community-based physiotherapy service.

South Tyneside trust will operate a telephone triage service (tier 1) and a face-to-face assessment and treatment service (tier 2) after winning a contract worth £610,000 a year over three years. Half of the tier 2 service had been provided by a private company, Connect Physical Health. NHS South of Tyne and Wear launched the tendering process as part of a move to redesign physiotherapy provision. Bronia Fleet, who heads up physiotherapy, allied health professions and radiology for South Tyneside, said: ‘The awarding of this contract is the result of a huge amount of work undertaken by the physiotherapists and other staff.’ She said patients would benefit from having one provider delivering a ‘seamless’ service and confirmed a total of around 13 physio staff were being recruited. She told Frontline: ‘The contract has also allowed us to employ more staff to provide this high-quality service across the region, which is great news for the staff and patients.’ The trust says all patients, whether referred by a GP or self-referring, will be offered a telephone triage appointment with a chartered physiotherapist within 48 hours. The maximum waiting time for face-to-face assessment will be 15 working days from telephone triage. Patients will be able to attend physiotherapy clinics at any one of three locations in the South Shields area.
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Matthew Limb

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