A Journey Through Leadership Using Empathy

Event details


London Road Community Hospital, Derby

London Road
United Kingdom

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52.9153132, -1.4676352

Event Organiser

NCORE (National Centre of Rehabilitation Education)

01332 254679



A Journey Through Leadership Using Empathy 5th May 2021

Venue: London Road Community Hospital, Derby DE1 2QY.

Lecturer: Carolyn Cleveland

Ref: 2950

This one day course examines, in a unique, thought-provoking and human way, the important and beneficial role empathy and emotional awareness play in inclusive leadership, staff well being, productivity and retention, and what erodes it. The day is an empathy journey that will help develop an understanding of the psychology and neuroscience of empathic and emotionally focused thinking and challenging unconscious processes. It will examine, in an authentic and honest way how our own emotions and biases influence us and our outcomes. Essential knowledge and skills, through interactive learning, will be developed to understand and cultivate personal empathy for others, balanced with personal awareness and self-care.

Key Learning Outcomes:

  • Who are we? Evoking & developing the human connection:  Recognising the practical presence and absence of empathy
  • How to identify and understand empathic and emotionally focused thinking and linking to inclusive leadership: Understanding the impact of our perceptions, emotions and belief systems on outcomes
  • Recognise ‘emotional data’: Observing hidden cues and perspective taking
  • Identifying the benefits of empathy and what gets in the way: Why is empathy on the decrease in the 21st century?
  • How lack of empathy in one-on-one encounters has the potential to cause psychological harm. Challenging our thinking and perceptions: Recognising the difference between empathy, sympathy and apathy - Demystifying empathy
  • How to cultivate empathy. Personal leadership responsibility and embedding into the culture: How empathy underpins ethical leadership and achieving an SPC®  (Safeguarded Personal Communication)

This course is suitable for anyone in healthcare and is transferable to many roles and levels from an experienced healthcare professional, wishing to expand their real-life perspective to support them in inclusive and compassionate leadership, to someone at the beginning of their career wishing to cultivate and embed this ethos in their work life for a positive cultural application.

Benefits of attending

This thought-provoking course addresses leadership from the perspective of empathy and emotional awareness. Communication is a key aspect of leadership and empathy is a vital component of effective communication. Learn how our individual and organisational empathic and emotionally intelligent attitudes links into ethical leadership and culture and can protect against psychological harm. At the same time, looking at our own emotional and psychological influences on our behaviour, outcomes and mental health.

Quotes from previous delegates

“I really enjoyed the training and have been mentioning it to everybody. Carolyn’s style and how you delivered it was amazing and really touched me. Thank you.”

Senior Occupational Therapist from Salters Meadow Health Centre. 

"Carolyn’s education programme is very informative with real learning, but more than that, it deepens that learning through the authentic and real-life application. The most difficult subject matters are explored and analysed in a safe, supportive leaning environment.  Staff are left having learnt, having challenged their own biases and thinking, but also gained significant value by developing further pride in their existing abilities” Margaret Kitching, Chief Nurse, North East, Yorkshire and the Humber Region

NHS England & NHS Improvement

“I thought I knew about empathy and considered myself to be an empathetic person– then I went on Carolyn’s course, A Journey through Leadership Using Empathy.  We all know how powerful case studies are and Carolyn has interwoven her personal experience throughout the training, ensuring that, by the end, you’re left in no doubt of the impact of empathy. This is a fantastic, thought-provoking training package, with an underpinning real, human, hard-hitting story.  It would be amazing, and such a bonus for staff and also patients and their loved ones, if all NHS staff could go on this training.  Very well worth attending "
Stephanie Belson, Patient & Family Liaison Lead, Patient Experience Team

Northamptonshire Healthcare NHS Foundation Trust

"It's real - stop, think and change, kind of training day" Head of Patient Experience 

“Carolyn delivered a very thought provoking, and emotive session to our Board Away Day. For a mental health and disabilities Trust, this training was essential for us and emphasised and helped us refocus on the importance of putting yourself in the shoes of others. It also reminded us of the importance of ‘holding the mirror’ up to ourselves, our behaviours and our perceptions. Excellent training for anyone, but particularly for those in the health service….we would highly recommend it.”

John Lawler, CEO, Newcastle, Tyne and Wear NHS Foundation Trust

“Excellent course, thought provoking and useful for all aspects of life, not just work”

 Clinician, University Hospitals of Burton and Derby

"Very well run. Lots of useful information. Good mixture of teaching and discussions. Very open and honest lecturer leading to very good discussions" 

Senior Nurse,University Hospitals of Burton and Derby

"I thoroughly enjoyed the day, it has made me think differently both professionally and personally and I know it will make a lifelong difference. The day flew by and left me wanting more, that’s a sure sign of worthwhile training."

Senior Primary Nurse

CPD Certificate of Attendance Awarded: 7 hours

Fee: £130

Limited funded places may be available for AHP’s and Nurses working for the NHS within the East Midlands

01332 254679 | uhdb.ncore@nhs.net | www.ncore.org.uk