The Chartered Society of Physiotherapy The Chartered Society of Physiotherapy

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Patient satisfaction

Leadership: Secrets of success

Frontline article - Posted on 10/03/2017

Having spent 15 years at one NHS trust, Victoria Dickens says an ‘organisational memory’ helped her climb the managerial ladder and make the most of her physio team. Graham Clews reports. ...

Poll makes a difference to patient satisfaction at Belfast physio service

News item - Posted on 25/07/2016

25 July 2016 Physio staff and patients in Belfast have been recognised for their work in improving physiotherapy services, by ...

HCPC chief tells physios to use data to show value of their services

News item - Posted on 18/03/2015

19 March 2015 Physiotherapists should use data to demonstrate the high levels of public satisfaction with their services, according to ...

Opportunity knocks: informatics and the paperless NHS

Frontline article - Posted on 20/01/2014

Physiotherapists must be part of the conversation about a paperless NHS, according to the CSP. Gill Hitchcock reports ...

Evaluation of physiotherapists as primary assessors of patients with musculoskeletal disorders seeking primary health care

Physiotherapy Journal article - Posted on 15/06/2012

Objectives To evaluate primary physiotherapist assessment and management of patients with musculoskeletal disorders in primary care, and to compare patient satisfaction with primary assessment by a ...

Patients’ perspectives of patient-centredness as important in musculoskeletal physiotherapy interactions: a qualitative study

Physiotherapy Journal article - Posted on 20/09/2011

Objective To determine patients’ perspectives of components of patient-centred physiotherapy and its essential elements. Design Qualitative study using semi-structured interviews to explore ...

Happy patients mean better success rates

Frontline article - Posted on 17/01/2011

Patients who feel happy will reduce service costs and improve success rates, according to the NHS Confederation. Patients who ...

Happy patients reduce costs

News item - Posted on 06/01/2011

6 January 2011 Patients who feel happy will reduce service costs and improve success rates, according to the NHS Confederation. ...

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