The Chartered Society of Physiotherapy The Chartered Society of Physiotherapy


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Complaints briefing: What to do if a complaint is made against you

The document is a brief information paper outlining the different forms that a complaint against a CSP member can take:

  • a complaint to your employer
  • a complaint regarding clinical negligence
  • a complaint to the HCPC
  • a complaint to the police

The paper gives clear information on what steps a CSP member should take if they find themselves the subject of a complaint as well as additional reading.

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This download is only available to CSP members.  If you are a member you will need to log in to download the publication.


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