The Chartered Society of Physiotherapy The Chartered Society of Physiotherapy

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Audit tool: Working in partnership

Details for quality assurance when working in partnership can be found below. Please download the audit tool from the bottom of the page.

Part 1A: Data collection tool from patient records

There is evidence that

  • Service users are able to provide feedback on their car
  • The service user is addressed by the name of their choice
  • Service users are informed of the contact name of the physiotherapist responsible for their episode of care where appropriate
  • The service user’s privacy and dignity is respected
  • The service user is offered a chaperone where appropriate 
  • The service user is offered an interpreter where appropriate
  • There is consideration of the service user’s lifestyle, cultural beliefs and practices
  • Members respect and respond appropriately to, an individual’s lifestyle, personal and cultural beliefs and practices 

Information is provided to service users on

  • The range of services and options of intervention available
  • Costs of care where appropriate 
  • Did not attend/cancellation policies 
  • Discharge planning
  • Providing feedback on the physiotherapy service

Part 1B: Data collection from organisational policies and procedures

There are policies in place to

  • Involve service users and carers in the planning, development and delivery of services
  • Inform service development and delivery by local demographic/epidemiological data 
  • To explore the effect of rationing and other measures on the sufficiency and quality of care received by service users
  • Obtain feedback from service users about existing services

Ensure service users are involved in service planning and service evaluation through

  • service user experience surveys
  • focus groups
  • ongoing service user feedback 

Ensure action is taken as a result of service users’ feedback Inform service users of the contact name of the physiotherapist responsible for their episode of care where appropriateEnsure the service user’s privacy and dignity is respected Ensure the service user is addressed by the name of their choiceOffer the service user a chaperone where appropriate Offer the service user an interpreter where appropriate Information is provided to the service user on

  • the range of services and options of intervention available
  • arrangements for the first contact with the physiotherapist
  • access to services
  • costs of care where appropriate
  • transport and access
  • did not attend/cancellation policies
  • access to medical records
  • access to physiotherapy records
  • hazards related to clinical care
  • discharge planning
  • how to provide feedback on the physiotherapy service
  • how to make a complaint

Part 2: Service user feedback

I was aware

  • That service user and carers had been are involved in the planning the physiotherapy service
  • Change had been made as a result of service users’ feedback
  • That I could provide feedback on the physiotherapy services 

That if appropriate

  • I could consider having a chaperone
  • I could consider having an interpreter 

Members of the physiotherapy team

  • Show care and compassion
  • Are courteous and considerate
  • Address me by the name of my choice
  • Consider my lifestyle, cultural beliefs and practices
  • Respect and respond to my lifestyle, personal and cultural beliefs and practices

I was given information on

  • the contact name of the physiotherapist responsible for my care
  • the range of services and options of intervention available
  • arrangements for the first contact with the physiotherapist
  • access the physiotherapy services
  • costs of care, where appropriate
  • transport and access options, where appropriate
  • did not attend/cancellation policies
  • accessing my records
  • discharge planning
  • how to provide feedback
  • how to make a complaint

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