The Chartered Society of Physiotherapy The Chartered Society of Physiotherapy

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Audit tool: Promoting physiotherapy services and products

Details for quality assurance in promoting physiotherapy can be found below. Please download the audit tool from the bottom of the page.

Part 1A: Data collection from information provided for service users

There is evidence that

  • Information accurately reflects the service offered and supports the decision making process
  • Information accurately reflects the products offered and supports the decision making process
  • The promotion of services is based on evidence
  • The promotion of products is based on evidence
  • The use of benchmarking and comparative statements against other services is based on fact
  • The use of benchmarking and comparative statements with other products is based on fact

Part 1B: Data collection from policies and procedures

There are policies and procedures in place which ensure that

  • Information provided to service users accurately reflects the service offered and supports the decision making process
  • Information provided to service users accurately reflects the products offered and supports the decision making process
  • The promotion of products is based on evidence
  • The promotion of services is based on evidence
  • The use of benchmarking and comparative statements is based on fact
  • Medical devices sold or supplied are appropriate to the presenting condition to support the achievement of expected treatment outcomes
  • The costs, to the service user (or service), of supplying medical devices are considered
  • Where possible service users are offered information on sourcing products and a choice in the goods recommended and the retail outlet for these goods

There is a procedure for the endorsement of a product to ensure that consideration is given to

  • The appropriateness of the product or service in respect of presenting conditions
  • Members own experience of the effectiveness of the product or service
  • The evidence presented by the manufacturer with regard to the stated purpose and benefits of the medical device
  • A reasonable assessment of the quality and cost of the service or product

Part 2: Service user feedback

  • Information provided on the physiotherapy service reflects the service offered and helped me in making a decision about my care
  • Promotional information available on products and or services is based on fact
  • Information provided on products used during my care helped me in making a decision about my care
  • Medical devices sold or supplied to me during my care were useful in helping me achieve my treatment outcomes
  • I was able to consider and discuss the costs of medical devices used in my care
  • I was given a choice on sources of products

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