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Employers must value and consult staff more, survey shows

6 August 2013 - 2:15pm

Health and social care organisations in Northern Ireland need to work harder at valuing their staff and consulting them on changes that affect their work. These are the key findings from the Health and Social Care Staff Survey 2012, echoing CSP member feedback.


Claire Ronald, CSP senior negotiating officer for Northern Ireland

Overall, the report found some improvement in people’s working lives in most sections of the questionnaire since the last survey in 2009. Just under 7,000 staff responded to the survey, giving it a 40 per cent response rate.

There was an increase --- from 50 per cent in 2009 to 56 per cent in 2012 --- in staff stating that they would recommend their organisation as a place to work.

And 59 per cent of staff felt that care of patients was the organisation’s top priority, an increase from 51 per cent in 2009.

‘The survey showed there are positives, however, there are still areas that we would like to see addressed,’ said Claire Ronald, CSP Northern Ireland senior negotiating officer.

Almost one third of staff (32 per cent) stated they were dissatisfied with the extent to which their organisation values their work. And not feeling valued was the most common reason given by staff if they were to consider leaving their jobs (47 per cent).

‘This supports member feedback that there is a general feeling that they are not recognised for the good work they do,’ said Ms Ronald.

A lack of consultation on changes which affect working lives is another area that Ms Ronald said reflects member concerns.

In the report almost half of staff disagreed that senior managers try to involve staff in important decisions and two in five staff (45 per cent) disagreed that communication between senior management and staff was effective.

Ms Ronald said that CSP stewards and physiotherapy departments in each area should look at the survey and ask whether there is anything they recognise that needs to be tackled.  

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