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NHS staff survey reveals mixed picture amid increased ‘engagement’

7 March 2013 - 12:20pm

A mixed picture is reported in the latest NHS staff survey. Although there is an improvement in overall staff engagement this is set against finding of inadequate staff levels, lengthening working hours and rising stress.

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CSP assistant director Claire Sullivan (above) welcomed improvements shown in a number of areas by the survey.

The tenth annual survey of NHS employees in England identified several improvements on 2011, notably around staff feeling satisfied with the levels of care delivered and general job satisfaction.

  • However, only 30 per cent felt there were enough staff to allow them to do their jobs properly and 70 per cent reported working extra hours, up from 65 per cent the previous year
  • However, the 2012 survey revealed that only 30 per cent felt there were enough staff to allow them to do their jobs properly and 70 per cent reported working extra hours, up from 65 per cent the previous year
  • Meanwhile, 38 per cent said they had felt unwell as a result of work-related stress and 69 per cent said they had attended work despite not feeling well enough to perform their duties
  • On workplace harassment, 15 per cent of NHS staff reported experiencing physical violence from patients, their relatives or members of the public, while 30 per cent said they had experienced bullying, harassment and abuse
  • However, 63 per cent said that if a friend or relative needed treatment they would be happy with the care provided by their organisation. The overall staff engagement score has also improved on 2011.

Claire Sullivan, CSP assistant director of employment relations and union services, said: ‘We welcome the improvements shown in a number of areas covered by the staff survey.

'However, of real concern are the problems highlighted around inadequate staffing levels and stress levels. These reflect what members are telling us about ever-increasing demands on them and cuts to the workforce.’

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