The Chartered Society of Physiotherapy The Chartered Society of Physiotherapy

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CSP responds to NHS patient satisfaction surveys

5 July 2005 - 9:10am

The CSP respond to the Department of Health's plan to use NHS patient satisfaction surveys as a way of improving standards of patient care.

Commenting on the NHS patient satisfaction surveys, the CSP's Head of Professional Affairs, Pen Robinson, said:

'The Department of Health intends to use these surveys to improve patient experience and provide information to support local quality improvement initiatives.  Therefore, it is disappointing to note that none of the questions on the basic survey allow respondents to give feedback on any healthcare professional, other than a doctor or a nurse.

The CSP believes that there should be more recognition that health and social care teams deliver effective patient care, not just doctors supported by nurses with other professionals helping them out.  The basic survey gives respondents the impression that the NHS is made up of just doctors and nurses and, while the number of inpatients seeing physiotherapists or AHPs will be less than those seeing doctors and nurses, patient experiences in these areas should not be overlooked.'

Ends.

Notes to editors.

1. The Chartered Society of Physiotherapy is the professional, educational and trade union body for the country's 39,000 chartered physiotherapists, physiotherapy students and assistants. Physiotherapy is Britain's fourth largest health profession after medicine, nursing and midwifery.

For more information, please contact the CSP press office on 020 7306 6616 / 28

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