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Waiting times cut at first Welsh walk-in clinic

A pioneering self-referral service has led to the first ever physiotherapy ‘walk-in clinic’ in Wales.

The self-referral walk-in scheme allows patients to attend without an appointment, and to receive face-to-face assessment advice and treatment from a physiotherapist.

The clinic, at the Neath Port Talbot Resource Centre, is the latest branch of the self-referral service run by Abertawe Bro Morgannwg University Health Board.

It has resulted in greater numbers of patients being treated as well as a reduction in waiting times.

CSP professional adviser Ruth ten Hove said it was ‘exciting’ to see services being redesigned around the needs of patients.

She explained that the positive outcomes of the board’s self-referral project are backed up by a recently-published US study.

‘The study shows that people who self-refer to physiotherapy have similar demographic, employment and clinical characteristics to those referred by a GP.

‘However, the self-referral groups reported significantly shorter waiting times and a shorter duration of presenting symptoms at the initial appointment.’


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