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Frontline - Patient-centred care: the bespoke approach supplement - June 2005


  • Getting involved in decisions about therapy can be the catalyst for patients to take control in many other aspects of their lives. Denise Roberts looks at how the liberating process can work

  • Healthcare professionals have the opportunity to drive change and
    create a more person-centred healthcare service. JOANNA LYALL explains how and highlights some role models

  • Telemedicine is here, and with it comes a fantastic demonstration of its role in extending patient choice and access to services. Linking up using the internet and web cameras, physios are able to have face-to-face consultations with patients without them even having to leave home.

  • Involving babies in their physiotherapy care may seem like a far-fetched and fanciful scenario, however, for those who learn to listen it is possible. Rather than imposing treatment on a baby whether it's emotionally appropriate or not, therapists can enter into a dialogue with the infant by considering and responding to their preverbal cues or body language.

  • Respecting patients' needs rather than honouring traditional organisational or professional boundaries can lead to radical and fruitful change. Matthew Limb gets the view from four rejuvenated services

  • The physio-patient relationship may be inherently physical, but don't forget verbal skills are at its core too. Catherine Blackledge uncovers the value of the art of communication

  • What do we mean by patient-centred care? This isn't a trick question to find out whether you've been listening in the four years since the Department of Health first made it a legal requirement. Rather it's an attempt to reach a consensual answer.

  • Get ready for information prescriptions and power questions - two of the initiatives lined up to support patients in making real choices about their healthcare. Jane Hobden finds out what else is on offer


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